PRIVACY POLICY

This Privacy Policy explains how WithU Health collects, uses and shares personal information when you contact us, use our website or engage us for coordination services.

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Last updated: October 2026

1. Who this policy applies to

2. Information we may collect

3. Sensitive personal information

4. How we use information

5. Sharing information

6. International and cross-border processing

7. Children and minors

8. Retention

9. Security

10. Your privacy rights

11. Cookies and website services

12. Contact

1. who this policy applies to

This policy applies to individuals who contact or engage WithU Health, including patients, family members, employees, business visitors, representatives of partner organisations and other individuals involved in a case or project.

2. information we may collect

2.1 Contact and identification information

Name, contact details, organisation, role and other information required to communicate with you or identify the relevant person.

 

2.2 Case or project information

Information about a medical case, business visit, appointment, itinerary, participants, existing arrangements or other details reasonably necessary to understand and coordinate the requested service.

 

2.3 Health and other sensitive information

Where necessary for a medical case, this may include medical history, diagnosis information, reports, imaging, test results or other health-related information provided by the individual or an authorised party.

 

*We aim to collect only information reasonably necessary for the relevant case, project or legal obligation.

3. sensitive personal information

3.1 Sensitive personal information

Health information and certain identification, financial, location and minor-related information may be considered sensitive personal information under applicable law.

We only request sensitive information where it is reasonably necessary for a defined purpose. Where separate or additional consent is required by applicable law, we will request it before the relevant processing takes place.

 

*Please do not send unnecessary medical records or highly sensitive information through the initial website enquiry form. If detailed records are required, we will advise on the appropriate next step.

4. how we use information

We may use personal information to:

  • respond to enquiries;
  • understand and define the requested service;
  • coordinate medical cases or business visits;
  • communicate with relevant hospitals, providers, project participants or service providers where necessary;
  • maintain case, project, payment and service records;
  • comply with applicable legal, regulatory and security obligations.

5. sharing information

5.1 When information may be shared

Where necessary for an agreed service, relevant information may be shared with organisations or individuals involved in the case or project.

 

5.2 Medical

Hospitals, clinics, healthcare professionals, interpreters and other providers directly involved in the agreed medical coordination.

 

5.3 Business

Host companies, meeting contacts, interpreters, transport or accommodation providers and other parties directly involved in the agreed business visit.

 

*We aim to limit information shared to what is reasonably necessary for the relevant purpose.

 

*Third-party organisations process information under their own legal and privacy obligations where applicable.

6. international and cross-border processing

WithU Health works with international clients and organisations. Depending on the case, communication or service delivery may involve parties, systems or service providers located in different countries or regions.

 

Where personal information is transferred across borders, we will consider the applicable legal requirements for the relevant transfer and take appropriate steps where required. Additional notice or consent may be requested before certain transfers take place.

7. children and minors

Services involving children or minors require appropriate authorisation from a parent, guardian or other party legally authorised to act for the child.

Where applicable law requires specific consent or additional safeguards for a minor’s personal information, those requirements must be satisfied before the relevant information is processed.

8. retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate service or transaction records, or to meet applicable legal obligations.

Retention periods may differ depending on the type of information and the nature of the case or project.

9. security

We take reasonable organisational and technical measures appropriate to the nature of the information we handle. No method of electronic transmission or storage can be guaranteed to be completely secure.

10. your privacy rights

Depending on applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion or a copy of certain information, and to withdraw consent where processing is based on consent.

Requests can be sent to support@withuhealth.com. We may need to verify identity before acting on certain requests.

11. cookies and website services

Our website may use cookies and similar technologies required for site operation, security, analytics or other enabled website functions.

Where required, users will be given appropriate choices regarding non-essential cookies.

12. contact

Privacy enquiries

WithU Health
Email: support@withuhealth.com