FAQ | Healthcare Support in China

WithU Health

FREQUENTLY ASKED QUESTIONS

Practical answers about medical coordination, business visits and working with WithU Health in China.

01 | GETTING STARTED

What does WithU Health coordinate?

WithU Health provides China-side coordination for international medical cases and business visits.

For medical cases, this may include hospital and specialist coordination, records, appointment preparation, language support, on-site assistance and follow-up.

For business visits, this may include visit preparation, factory or site visits, meetings, bilingual support and local execution.

The exact scope is confirmed around each case or project.

Do I need to know exactly what I need before contacting you?

No. Start with the situation rather than a service name.

Tell us what needs to happen in China, the city, expected timing and anything already arranged. We can then confirm whether the request fits our scope and what information is needed next.

What information should I send first?

For a medical case: a short description of the medical need, any existing diagnosis, city or hospital preference if known, and expected timing.

For a business visit: the purpose of the visit, cities, dates, participants, confirmed meetings and the areas where local coordination is needed.

Detailed documents can be requested later if required.

02 | MEDICAL COORDINATION

Is WithU Health a hospital or medical provider?

No. WithU Health provides non-clinical coordination.

Diagnosis, treatment eligibility, treatment plans, prescriptions, procedures and clinical decisions remain with licensed healthcare providers.

Can you help with a hospital or specialist appointment?

Yes, where the request falls within our scope. We can help clarify the relevant hospital, department or specialist pathway based on the stated medical need and available information, and coordinate the practical steps around the appointment.

Clinical suitability is confirmed by the medical institution.

Can you coordinate complex or specialist medical cases?

Yes, depending on the case and the availability of the relevant medical institution.

This may include advanced oncology and cell therapy pathways, rare disease and genetic medicine, regenerative medicine and cell-based care, designated medical zones, TCM, chronic care and rehabilitation.

Availability and treatment eligibility are confirmed by the treating institution on a case-by-case basis.

Do you provide language support during medical visits?

General bilingual support can be included within an agreed case scope.

Where a case requires specialist or highly technical medical interpretation, an appropriately qualified interpreter may need to be arranged separately.

What happens after the appointment?

Where included in the agreed scope, follow-up may cover reports, repeat appointments, additional tests, rehabilitation arrangements and other practical next steps.

Medical advice and treatment decisions remain with the treating provider.

Do you handle medical emergencies?

No. WithU Health is not an emergency medical service.

If immediate medical attention is required, contact the local emergency service or go directly to the nearest appropriate medical facility.

03 | BUSINESS VISITS

What is included in Business Visit Coordination?

The scope depends on the visit. It may include pre-visit preparation, factory or site visits, business and technical meetings, bilingual support, multi-site logistics and on-the-ground coordination.

Transport, accommodation and other third-party arrangements can be incorporated where required, but they are not the focus of the service.

What if our company already has an itinerary, hotel or transport arranged?

That is not a problem. Existing arrangements can remain in place.

WithU can work around confirmed meetings, bookings and internal arrangements, coordinating only the parts that still need local execution. The scope can also be shaped around company travel policy, priorities and the agreed budget.

Does WithU source suppliers or take part in commercial negotiations?

No. WithU coordinates the visit itself and does not represent either party in supplier selection, pricing, negotiations, commercial terms, contracts, orders or payments.

Those decisions remain directly between the relevant business parties.

04 | WORKING WITH WITHU

Can companies or partner organisations work with WithU on recurring cases?

Yes. WithU can support organisations that need a China-side coordination point for recurring medical cases, employee needs, referred patients or international business visits.

The working arrangement is defined around the type of case, expected scope and communication needs.

How are fees and third-party costs handled?

WithU service fees are confirmed according to the agreed scope of the case or project.

Hospital charges, medical-provider fees, transport, accommodation, specialist interpretation and other third-party costs are separate unless specifically included in the confirmed scope.

Any known third-party arrangements are confirmed before commitment where practical.