We provide structured medical support for international patients seeking treatment, recovery, or wellness services in China. This includes hospital coordination, doctor matching, scheduling, translation, and on-ground assistance.
Q2. Are you a hospital or a medical provider?
No. We are an independent service provider. We do not deliver medical treatment ourselves — we connect you with licensed hospitals and doctors.
Q3. Who is your service for?
Our service is designed for:
International patients seeking treatment in China
Expats living in China
Athletes requiring recovery or performance care
Individuals interested in Traditional Chinese Medicine (TCM)
Q4. Do I have to commit before contacting you?
No. Initial consultation is purely informational. You can understand your options before making any decision.
2. Medical Process
Q5. How does the process work?
The process typically follows four steps:
Case understanding
Doctor / hospital matching
Appointment and planning
On-site support and follow-up
Each step is transparent and confirmed with you before moving forward.
Q6. Can I choose my own hospital or doctor?
Yes. You can either:
Use our recommended network
Or request specific hospitals/doctors
We assist in coordination either way.
Q7. Will I receive a treatment plan before traveling?
Yes. Where possible, we arrange a preliminary medical opinion based on your records before you travel.
Q8. What if I need multiple treatments or opinions?
We can coordinate:
Second opinions
Multi-specialist consultations
Combined treatment plans
3. Pricing & Payment
Q9. How much does your service cost?
Our service fees depend on the level of support required. Medical costs are charged directly by hospitals.
We provide a clear cost breakdown before confirmation.
Q10. Are there any hidden fees?
No. All service fees and expected medical costs are disclosed in advance.
Q11. How do I pay?
Payment methods may include:
International bank transfer
Local payment options (if any)
Hospital direct payment
Details are confirmed before booking.
Q12. Can I get a refund if I cancel?
No. All service fees and expected medical costs are disclosed in advance.
4. Travel & Logistics
Q13. Do you help with visa and travel arrangements?
Yes, we provide guidance on:
Medical visa documents
Travel planning
Accommodation suggestions
Q14. Will someone assist me on arrival?
Yes. We offer on-ground support, including:
Airport pickup (if requested)
Hospital navigation
Language assistance
Q15. Do I need to speak Chinese?
No. We provide translation support throughout your medical journey.
Q16. Can family members travel with me?
Yes. We can assist in planning accommodation and logistics for accompanying family members.
5. Safety & Trust
Q17. How do you select hospitals and doctors?
We work with:
Licensed institutions
Verified specialists
Facilities with international patient experience
Q18. Is my medical information safe?
Yes. All medical data is handled confidentially and only shared with relevant professionals.
Q19. What happens if something goes wrong?
We remain your coordination point throughout the process and help communicate with medical providers to resolve issues.
Q20. Do you guarantee treatment results?
No. Medical outcomes depend on many factors. Our role is to ensure access, coordination, and transparency — not to promise outcomes.
6. TCM / Wellness
Q21. What is Traditional Chinese Medicine (TCM)?
TCM includes therapies such as herbal treatment, acupuncture, and body regulation practices, focusing on long-term balance and recovery.
Q22. Is TCM suitable for international patients?
Yes, but suitability depends on your condition. We help assess whether it is appropriate before recommending it.
